Call Charges Summary
A short summary of our VoIP call charges
| Region | Charge |
|---|---|
| UK Landline | 2p/min |
| UK Mobile | 6p/min |
| Canada & USA Landline* | 3p/min |
| Canada & USA Mobile* | 3p/min |
22 countries with landline costs at 5p/min
| Ireland | France | Sweden | Israel |
| Vatican | Germany | Hungary | Italy |
| Spain | Poland | Norway | Denmark |
| Luxembourg | Korea South | Romania | Slovakia |
| Iceland | Brazil |
19 countries with mobile costs at 10p/min
| Hong Kong | Denmark | Slovakia | Korea South |
| Italy | Sweden | France | Hungary |
| Spain | Mexico | Romania | Cyprus |
| Iceland | Germany | Norway | Poland |
| Luxemburg | Israel | Brazil |
*excludes USA DQ, USA HAWAII, USA NORTH A 8xx and USA Premium
| Number prefix | Charge |
|---|---|
| 0800 | Free |
| Emergency Calls 112 & 999 | Free |
| 0845 | Access Charge of 6p/min |
| Non-geographic & premium numbers | Access Charge of 6p/min |
Emergency Calls:
Emergency calls do work over our VoIP service. We are required under law to register your address on a database, which allows emergency services to have visibility of this address should you call the emergency services. Please be aware that unlike traditional copper phone lines, your VoIP service will not work in case of a power cut or if your internet connection is down. If this is a concern to you for any reason, you may want to consider keeping a traditional landline phone.
Blocked Outgoing numbers:
Some calls can cost our customers significant amounts of money, to protect our customers by default we block the following:
- UK Directory 118
- UK Premium Calls 070/09
- High-Risk Zone*
* High-Risk Zones are destinations that are considered to have a high or extreme risk of telecommunications fraud based on current data.
Customers can request that these blocks are removed.
If you would like to download our full call list, it can be downloaded here. (Coming Soon)
