When a problem occurs, we understand that it has the ability to affect your business in many ways. That is why we have included a 12hr Support SLA for all our business packages. In addition, we also use the latest network monitoring software to monitor your connection/service to ensure that it is performing to the standard that it should be.
Businesses can take a variety of forms. We can tailor our services to suit your exact needs, such as a distributing your superfast broadband around multiple properties/buildings, temporary broadband connection for your event or public WiFi for an event. Whatever the requirement please contact us to discuss!
A small antenna is fixed to the exterior of your business property, pointing to the nearest transmission station and will receive the superfast broadband signal, eliminating problems associated with copper cables and distances from exchanges and cabinets.
A small business router is located within your business property which provides wired and wireless access to the internet.
Once you’re connected to our network, you’ll have access to superfast broadband. At our main data centre, we have an ultrafast internet connection to the wider internet, where all internet traffic is sent and received.
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“Highland Wireless provides easy, fast, and hassle free wireless to my house, which is hard because it is in quite a remote location. I highly recommend them.”
“I have been a customer of Highland Wireless for about 12 months. They provide a very simple and easy to manage service at an entirely affordable cost which fits well with my business requirements. Their maintenance service is quick and thorough and, on the few occasions I have had any need for it, it has been provided rapidly and generously. The provision of high-speed broadband to my business has been nothing short of transformational. I now get speeds of upwards of 50 Mbps whereas, using the old BT connection, I was lucky to get 2 or 3 Mbps. I no longer experience ‘crashes’ when sending large files – including film. I am also able to receive a great deal more TV services through broadband which were quite unobtainable before my connection with HW. In short – I am quite delighted with the services provided by Highland Wireless and have no hesitation at all in recommending them to others.”
“Highland Wireless provides an excellent service and kept us up to date with information. He is reliable, friendly and professional. We would recommend this service and company.”
“Very simple to deal with, and an excellent service. Highland Wireless has increased our bandwidth tenfold through a simple system which is highly recommended.”
“The whole ordering and installation process was great. We have absolutely no complaints about having stable fast broadband!”
“At last we have decent WiFi thanks to Highland Wireless. We wouldn’t hesitate to recommend them great easy installation and good quick response to any queries.”
“So much better than our last provider who told us we would struggle with wireless broadband. Not so, it has been so much better than we expected. Many thanks to the team at Highland Wireless for an excellent service.”
“The service provided by Highland Wireless has finally moved our property from the 20th to 21st Century”
“Highland Wireless has provided an excellent service. We now have a fast unlimited connection that is reliable, an option that was not available before as our landline was a long distance from our nearest exchange. Thank you!”
A few common questions. For a full list, head over to our knowledgebase.
Fixed wireless is when devices are located in fixed locations, like a house or commercial property, as opposed to mobile phones and tablets that move around. Generally, a small CPE (Customer Premises Equipment) unit is placed on the exterior of your property and will receive a signal from the nearest transmission station. Unlike some old copper cables and cellular signal, fixed wireless provides a very reliable and superfast service.
Yes, you will generally need line of sight to the nearest transmission station to receive the signal. Don’t worry if you live within trees or do not think you can get line of sight – when we come to carry out our survey we will discuss the different options with you. We have a few different ways up our sleeve to get our signal to you!
No, you do not need a phone line to receive our service. If you would like to keep your current landline telephone number you can either continue with your current phone line provider or move over to VoIP.
VoIP stands for Voice over Internet Protocol. It allows you to make and receive landline telephone calls using your new internet connection, resulting in no line rental costs!
Please check our coverage map to see when we will be in your area. If there is no information about your area on the coverage map, please contact us and we can advise you on our plans.
There is no limit to your data usage but we do request that you adhere to the Fair Usage Policy. The Fair Usage Policy, details that users use their connection in moderation – so basically do not download the whole internet in one night! The FUP is in place to ensure the network is performing well for everybody at peak times. If our monitoring system notices that a user is using large amounts of data and not following the FUP, we will throttle their connection at peak times. We don’t do this to be difficult, but we want to keep the network fast for everybody.
No, if you are a small home business user, you will be classed as a residential customer. We recommended all businesses to get in contact with us to find the best package for their needs.
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